Terms of use

Terms of Use

Effective Date: 01/03/2025

Welcome to Genzam ( www.genzam.com ). By accessing or using our Website, you agree to comply with and be bound by these Terms of Use (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you must not use our services.

1. Acceptance of Terms

By using this Website, you affirm that you are at least 18 years old or have parental consent to use the Website. You also agree to abide by all applicable laws and regulations, including Italian e-commerce regulations under Legislative Decree No. 70/2003 and EU Consumer Rights Directive 2011/83/EU.

2. Account Registration

To access certain features of our Website, you may be required to register for an account. You agree to provide accurate and up-to-date information and maintain the confidentiality of your account credentials. You are responsible for all activities under your account.

3. Orders and Payments

• All prices listed on the Website are in [currency] and are subject to change without notice.
• We accept payments via [payment methods].
• We reserve the right to refuse or cancel any order for any reason, including stock unavailability, errors in pricing, or suspected fraudulent activity.
• As per Italian law, all invoices will be issued with appropriate VAT details where applicable.

4. Shipping and Delivery

• Estimated delivery times are provided but are not guaranteed.
• We are not responsible for delays caused by third-party carriers.
• Shipping fees, taxes, and customs duties may apply and are the responsibility of the customer.

5. Returns and Refunds

• Returns are accepted only for eligible products as per our return policy.
• Customers must check the return eligibility of a product before completing a purchase.
• Refunds will be processed for eligible products within [X] business days.
• As per EU Consumer Rights Directive, customers in the EU (including Italy) have the right to withdraw from a purchase within 14 days of receiving the goods, except for non-returnable items such as personalized products, digital goods, and perishable goods.

6. User Conduct

By using our Website, you agree not to:

• Violate any laws or regulations.
• Post false, misleading, or defamatory content.
• Engage in fraudulent activities or unauthorized access.
• Interfere with the security or operation of the Website.

7. Intellectual Property

All content on this Website, including logos, text, images, and designs, is the property of [Your Business Name] and is protected by copyright laws. You may not use, reproduce, or distribute our content without permission.

8. Privacy and Data Protection (GDPR Compliance)

Your use of this Website is also governed by our [Privacy Policy](insert link). By using our services, you consent to the collection and use of your information as outlined in our policy. We comply with the General Data Protection Regulation (GDPR), ensuring that user data is securely processed and stored. Users have the right to access, rectify, and delete their personal data upon request.

9. Electronic Marketing and Communications

We comply with applicable regulations regarding electronic marketing. Customers must provide explicit consent (opt-in) to receive promotional emails, in compliance with Italian consumer protection laws. You may unsubscribe at any time through the link provided in the emails.

10. Warranties and Post-Sale Services

• All products come with a legal warranty period as per EU and Italian consumer protection laws.
• Customers may request post-sale support and warranty claims following the procedures stated on our Website.

11. Limitation of Liability

We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, we disclaim all warranties and are not liable for any damages resulting from your use of the Website.

12. Termination

We reserve the right to suspend or terminate your access to the Website at any time if you violate these Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Italy and the European Union. Any disputes shall be resolved in the courts of [Insert Jurisdiction in Italy].

14. Changes to Terms

We may update these Terms from time to time. Continued use of the Website after changes indicates your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected].